Bill

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Bill joined the Marine Corps in 1982 and commissioned as a Reserve Officer. He was activated for Desert Shield and Desert Storm, where their combat operations focused on destroying enemy equipment. He was exposed to several oil fires, which he describes as blacking out the sun: “And literally at 5 o’clock in the afternoon, it just became pitch black.” He suspects that they were exposed to biological agents as well. Additionally, the enemy scuds that flew over them left him with ringing in his ears.
While still deployed, Bill developed tinnitus. When he returned home doctors performed several tests including an MRI and angiogram to determine the cause. Although initially diagnosed with a more serious condition that would require brain surgery, after a second opinion it turned out to be a misdiagnosis. His balance was affected by inner ear issues, and he was treated by a stabilizing procedure called the Epley Maneuver. He also experienced digestive issues, a back injury, and respiratory problems. He said due to inhaling a lot of dust, he gets sinus infections a few times a year. He has arthritis, which he said he’ll eventually need surgery to treat.
Most of Bill’s initial treatment was outside the VA because “The Marine Corps doesn’t tell you anything about the VA.” His more recent care experiences with the VA have been positive. He has 10% disability for his back condition and 10% for his hearing loss. The process of getting service connected was seamless for him, as he went in for an exam and was approved. Although he has civilian healthcare through his job, he continues to get a physical exam through the VA once a year.
Bill has been married for 40 years and has two adult children. He considers his wife to be a big part of his support system. He also relies on his friends, including friends from his military service. He encourages other Veterans who, “get a diagnosis of a condition that’s serious, [to] get a second opinion because of my own experiences.” He was motivated to share his experience to bring awareness to Gulf War Veterans and the possible exposures they faced. He hopes that Veterans who have “an undiagnosed illness” will start getting the treatment and benefits they deserve.
Bill sees opportunity for the VA and VSOs to work together.
Bill sees opportunity for the VA and VSOs to work together.
I’d say one thing that the VA misses the boat on is, I’m a Veterans Service Officer. I work in the community. I know the issues that local Veterans are dealing with, yet I don’t see a lot of proactive work done by the VA to communicate more directly with Veterans Service Officers. I can see opportunities for the VA to partner with Veterans Service Officers to find out more about what is it that the Veterans in your community need and the VA do a better job of communicating any policy changes or programs that they're starting, and do that up front with the Veterans Service Officers rather than us reading about it through USA Today or something.